FAQ
Frequently Asked Questions
✦ Where are you based?
South Wales, UK!
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✦ When will my order be shipped?
Orders are posted within 3-5 working days.
*Orders that include customised products will be posted within 5-7 working days.
(Working days are Monday - Friday)
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✦ How long does shipping take?
UK orders that are sent UK Standard (Royal Mail 2nd Class) will be with you in 2-3 days and UK Tracked 48 will be with you in 2 days.
All international orders are sent tracked. International orders can take up to 3-4 weeks due to customs.
(Buyers are responsible for any customs and import taxes that may apply - I'm not responsible for delays due to customs)
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✦ How much is postage?
UK Standard - £1.99
UK Tracked 48 - £2.99
US Tracked - $18
Canada Tracked - $22
EU Tracked - €11.95
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✦ Returns/Exchanges/Cancellations
I do not accept returns or exchanges. Cancellations are acceptable only if it’s brought to my attention before your order is posted. If there is a problem with your order or it appears to have gone missing, please do not hesitate to get in touch with me - I’m sure we can sort something out!
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✦ My ears aren’t pierced - do you offer clip ons?
Yes! All of my earrings can be swapped from huggie hoops to clip on hoops. Push back spring clip on hoops are super easy to use and mimic the look of real earrings - perfect for non pierced ears. You'll find 'clip on hoops' as a earring style option on all of my earrings.
✦ I have stretched ears - can I wear your earrings?
Absolutely! As someone with stretched ears myself, I want my earrings to be wearable for everyone. You can choose larger hoops on all of my earrings. You'll find 'larger hoops' as a earring style option on all of my earrings.
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✦ Need a specific bracelet size?
Bracelets are adjustable with a clasp + extender chain and fit a 6 inch - 7 ½ inch wrist. If you would like yours to be smaller or larger please let me know in the order note when purchasing or pop me a message!
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✦ Are your stickers waterproof?
Yes! All of my sticker products are made from waterproof vinyl (freebie stickers are made in house and are not waterproof - stick them on dry only surfaces).
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✦ The product I’d like to purchase is currently sold out, will it be restocked?
Items that sell out that won’t or can’t be restocked get taken down from the shop. If an item has a sold out label, it’s left visible in the shop as I intend to restock it as soon as possible!
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✦ I’d like to support you but I’m unable to purchase something at the moment. Is there something else I can do?
You simply browsing my shop is amazing - I’m extremely grateful, thank you so much. An easy and completely free way of supporting me is to follow me on socials. You can find me by searching @magicalxmeow or by clicking my social links. Likes and shares should never be underestimated ♥︎
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✦ Bead safety
Please be aware that some of my products use small beads and may be unsafe around young children and pets.
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✦ EU UPDATE REGARDING GPSR (*Updated 18th August 2025)
I have started taking EU orders again and taking EU orders through my Etsy shop
Magical Meow is now compliant with the EU GPSR (General Product Safety Regulation) rules. GPSR Authorized Representative:
CORVO CATTIVO SRL
ATTN: GPSR [Magical Meow]
VIA SAN VITO, 18
20123 MILANO (MI)
ITALIA
+39 (0)2 3055 7833
gpsr@corvocattivo.it
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Didn't find what you were after?
Pop me a message ♥︎